Testimonials
Customer Testimonials
We had a great experience with this company. The technician ,Jason Stalter was professional, honest, and upfront about all pricing before any work was started. He was very thorough in locating the blockage and explaining what needed to be done.
He worked efficiently and had the blockage located and cleaned out within about an hour. We really appreciated his knowledge, transparency, and excellent customer service. I would highly recommend this company to anyone needing plumbing services.
Creekside Plumbing is the best plumber we’ve run into in the area. Yesterday we needed to replace a hot water heater asap. They were Johnny on the spot, gave us a same day estimate and water heater replacement. Their estimate was more reasonable AND their attention to detail is far superior. The invoice has multiple before and after pictures on it. Nicole fit us in on the same day and Jason was so thorough and explained the proper fittings we needed on the new heater that the prior plumber failed to do on our original hot water heater.
Awesome! Nicole was super nice setting up the service call for me and Cole did an outstanding job! Three days after I talked to Nicole, job was finished. (They could have gotten to me next day but I was out of town). That’s unheard of in Crossville anymore! Cole didn’t just replace my pressure valve, he went the extra mile and replaced my shut off valve and positioned it where it was supposed to be, below my pressure valve. I have Creekside Plumbing on speed dial now and will continue to use them for future needs!
Called today and the same day someone was sent out. Jason came out to drain my water heater of sediment which i had no idea how to do and i also asked him if he could make my water heater hotter which apparently before he increased the heat it wasn’t hot enough to kill off bacteria, so walking me through the process of draining my water heater of sediment so i can do it on my own in the future and teaching me a lot was really awesome. Would definitely recommend.
This is one of the best plumbing companies ever! I have lived in my home for 4 years and have had various plumbing issues. I’ve not ever experienced such excellent customer service with clear explanations and attention to my concerns. Jason replaced my water heater today after he personally went and bought the water heater I wanted. His installation is top-notch! He’s very precise, taking pride in doing the best job possible. He’s also friendly, kind, and professional. I got different quotes from 3 different companies. Creekside was slightly less, but I would’ve used them anyway because of their excellent customer service.
Called them on a Tuesday and made appointment for Thursday. My need was not an emergency but very important to me. Jason arrived on time and was personable, respectful and knowledgeable. He thoroughly assessed my situation/need and gave me options of what he could do. He eased my fears and completed the job quickly at a reasonable price. Won’t hesitate to call again when I have another plumbing need. Thank you, Jason, and Creekside Plumbing!
The whole experience with these guys was great from start to finish. We were having issues with our kitchen faucet, so I called and they were able to send a technician out the next day. Jason called when he was on his way and was in and out in 20 minutes. Also saved us a ton of money compared to other quotes we had received! We are very satisfied with the experience and will definitely be calling Jason and the rest of the Creekside team when future problems arise. Thanks y’all!
It was great dealing with Jason and his wife, Nicole recently! We had an underground water main line break that needed to be corrected quickly. I called their office and received excellent customer service from Nicole and she scheduled Jason to come out the next day at 8 AM. He got right to the problem and made the correction. Jason is a very skilled plumber with a great attitude and above all, he is a great human being! I highly recommend Creekside plumbing and drain cleaning, LLC!
Excellence. In one word, excellence. If you’re looking for a professional company with knowledgeable, reliable, honest, friendly workers, this company is for you, Jason and Bryce were the techs that came to my house. They are not only highly knowledgeable, they are hard working, reliable, and honest. From my first call to Creekside to the time the job was over, everyone was very professional. I immediately got a confirmation e-mail and text from Creekside. My call was on Friday. My appointment was Monday at 8:00. On Monday, they let me know when they were on their way to my house. They arrived on time. I was able to get an estimate and get the job done all in one day! They actually saved me a lot of cost by being honest with me. I’m highly impressed with this whole experience. Their cost for the job was more than reasonable.